Job Vacancy: Customer Service Officer

Traydah Global Resources Limited – Oyo State, Nigeria

Location: Ibadan, Oyo State, Nigeria
Employment Type: Full-Time
Salary: ₦150,000 per month

About Traydah Global Resources Limited

Traydah Global Resources Limited is a forward-thinking, client-centric organization headquartered in Ibadan, Oyo State, Nigeria. We operate at the intersection of innovation, service delivery, and market excellence, offering top-tier solutions in logistics, procurement, and general contracting. Our mission is to build sustainable partnerships, provide efficient and professional service delivery, and contribute to the growth of Nigeria’s economic ecosystem.

Over the years, Traydah Global Resources Limited has gained recognition for its integrity, consistency, and effectiveness in handling complex logistical needs and resource management challenges. We strive to exceed client expectations by tailoring every project to their unique requirements and consistently delivering on our promises.

As part of our expansion and drive to enhance customer satisfaction, we are seeking to hire a passionate, highly skilled, and enthusiastic Customer Service Officer who is ready to grow with us and contribute meaningfully to our service culture.

Position Overview

The Customer Service Officer plays a central role in maintaining positive client relationships and ensuring the company’s services are delivered in a customer-friendly, efficient, and timely manner. The successful candidate will represent Traydah Global Resources Limited as the face of our brand to clients, prospects, and stakeholders. You will be tasked with handling inquiries, resolving issues, and ensuring that every customer interaction leaves a positive impression.

This position demands a results-driven and proactive individual who understands the power of communication and customer loyalty. Your work will have a direct impact on the company’s reputation, client retention, and revenue generation through improved customer satisfaction and brand trust.

Core Responsibilities

Customer Interaction and Relationship Management

• Serve as the first point of contact for all customer queries—whether they come in through walk-ins, emails, phone calls, or digital platforms.

• Create a welcoming, respectful, and responsive atmosphere for clients while assisting with their inquiries.

• Build, develop, and maintain long-lasting relationships with clients by offering personalized and professional service.

• Understand customer needs and guide them through the company’s services or procedures in a clear, easy-to-understand manner.

• Gather customer feedback and channel this insight to internal teams for continuous improvement.

Complaint Resolution and Customer Retention

• Manage and resolve customer complaints quickly and efficiently using appropriate conflict resolution strategies.

• Work closely with operations, logistics, and administrative teams to address client concerns and ensure timely service delivery.

• Maintain a professional demeanor when dealing with dissatisfied customers, turning complaints into opportunities to enhance loyalty.

• Provide after-service follow-up to ensure issues are resolved to the customer’s satisfaction.

Operational and Administrative Duties

• Maintain detailed and accurate records of customer interactions, complaints, and resolutions.

• Document processes, trends, and customer behavior insights for management review.

• Create reports summarizing customer issues and feedback patterns for use in company decision-making.

• Collaborate with relevant teams to optimize customer workflows and reduce friction in the customer journey.

Internal Collaboration and Communication

• Actively participate in team meetings, training sessions, and strategic planning sessions.

• Work cross-functionally with the logistics, procurement, and business development units to maintain consistent service delivery.

• Provide informed feedback from the customer perspective to product and operations teams.

Personal Development and Innovation

• Keep updated with all company services, promotions, and developments.

• Participate in industry seminars, training workshops, and self-development programs to improve service delivery capabilities.

• Suggest new strategies, tools, or systems that can enhance the customer experience and improve team efficiency.

Required Qualifications

Candidates applying for this position must possess the following minimum qualifications:

• Bachelor’s Degree, HND, or OND in Business Administration, Marketing, Mass Communication, Public Relations, or any related discipline.

• 1–2 years of experience in a similar role, particularly within service-oriented sectors such as logistics, retail, hospitality, or telecommunications.

• Must be a resident of Oyo State or willing to relocate to Ibadan.

Desired Skills and Competencies

To perform successfully in this role, the following skills and attributes are critical:

Excellent Communication Skills
You must have excellent verbal and written communication skills. This includes the ability to interact confidently and professionally with clients of different backgrounds.

Customer Orientation
A service-driven attitude is essential. You must show empathy, patience, and enthusiasm in dealing with customers, especially during challenging situations.

Problem Solving Abilities
A keen analytical mind and the ability to assess problems and find suitable resolutions quickly and efficiently.

Time Management and Multitasking
Ability to prioritize multiple responsibilities and complete tasks in a timely manner without supervision.

Technical Competence
Basic computer literacy and experience using office software such as Microsoft Word, Excel, and email communication platforms. Familiarity with customer relationship management (CRM) tools will be a plus.

Interpersonal Skills
You must be a team player, adaptable, and comfortable working in a collaborative work environment.

Emotional Intelligence
Ability to remain calm under pressure and to manage both your emotions and those of the customers in emotionally charged situations.

Organizational Skills
You must be detail-oriented, well-organized, and capable of keeping accurate customer records.

Remuneration and Work Conditions

Salary and Compensation
The role offers a competitive monthly salary of ₦150,000, subject to periodic review based on performance and company policies.

Schedule

• Work Days: Monday through Friday

• Work Hours: 8:00 AM – 5:00 PM

• Occasional Saturdays may be required depending on business demands.

Work Environment

• Professional and supportive team culture

• Opportunities for internal mobility and career progression

• Frequent performance evaluations

• Ongoing training and skill development

Career Growth Opportunities

Working at Traydah Global Resources Limited is more than just a job. It’s an opportunity to grow within a reputable and forward-looking organization. We provide an enabling environment that fosters innovation, promotes merit, and rewards excellence. Employees who demonstrate capability, initiative, and alignment with the company’s values will find room for advancement into supervisory and managerial roles.

Application Instructions

All interested and qualified candidates should apply by sending their updated CV and a cover letter to the company’s official recruitment email: [Insert email address]. Ensure your cover letter clearly states your suitability for the role, your understanding of the position, and why you want to work with Traydah Global Resources Limited.

• Use the subject line: Customer Service Officer – Oyo

• Application Deadline: [Insert your deadline here]

Only shortlisted candidates will be contacted for interviews. Kindly ensure your contact information is accurate and accessible.

Important Information for Applicants

• Applicants must reside in Oyo State or show a willingness to relocate before resumption.

• All documents submitted must be valid and verifiable.

• Candidates may be required to complete a short task or assessment as part of the screening process.

• Successful applicants will undergo an onboarding and orientation session upon employment.

How to Apply

Interested and qualified candidates should send their CV to: traydah.notifications@gmail.com using the Job Title as the subject of the mail

Application Deadline: April 28, 2025